Warranty Terms and Conditions
Warranty Terms and Conditions (Liability for Defects, Warranty, Warranty Claims)
8.1. The Seller shall be liable for defects of goods which exist at the time of receipt of the goods by the Buyer. The Buyer shall forthwith make warranty claims to the Seller in accordance with the valid Warranty Terms and Conditions.
8.2. All complaints shall be handled in accordance with the valid Warranty Terms and Conditions. By placing an order, the Buyer confirms that they have been duly informed of the terms and conditions and of the warranty claims procedure including the information regarding the place, where a warranty claim can be made, and the information regarding the carrying-out of warranty repairs in accordance with § 18 Section 1 of the Act no. 250/2007 Coll. on Consumer Protection and on Amendments to the Act of the Slovak National Council No. 372/1990 Coll. on Offences as amended (hereinafter referred to as “the Act on Consumer Protection”).
8.3. Warranty Terms and Conditions shall apply to goods purchased by the Buyer from the Seller via e-shop on the website of the e-shop.
8.4. Warranty Terms and Conditions in this form shall be valid for all commercial cases, unless different warranty conditions are contractually agreed on.
8.5. The Buyer is entitled to make warranty claims to the Seller only on the goods with defects caused by the Manufacturer, Supplier or the Seller which are under warranty and were purchased from the Seller.
8.6. The Buyer is obliged to inspect the goods on receipt of the goods. If they do not inspect the goods on receipt, they can make warranty claims only on condition that they prove that the goods had defects at the time of the receipt of the goods.
8.7. Within the warranty period the Customer is entitled for the rectification of defects free of charge after presenting the goods including their accessories and original packaging, warranty card and the proof of payment.
8.8. If the goods have defects, the Buyer is entitled to make a warranty claim in the Seller’s registered office in accordance with § 18 Section 2 of the Act on Consumer Protection by sending the defective goods as an insured parcel, not as a Cash on Delivery parcel, to the Seller’s address stipulated in Article 1.1. of the Terms and Conditions enclosing a letter describing the exact type and extent of the defects, including the Buyer’s contact information and the original invoice issued by the Seller based on which the Buyer made the payment for the goods. The invoice serves as a proof of purchase as well as a warranty card. The warranty claims procedure begins on the day on which all the following conditions are met: 1. The defective goods are delivered, 2. The description of defects of the goods is delivered, 3. The proof of purchase is delivered. The day on which the warranty claim is made counts as the beginning of the warranty claims procedure.
8.9. The Buyer is obliged to forthwith make warranty claims to the Seller; otherwise the Buyer’s right for the rectification of defects free of charge shall expire.
8.10. The Seller shall issue a confirmation of the warranty claim registration to the Buyer via e-mail or in writing on the day on which the warranty claim of the goods is made.
8.11. The Seller shall handle a warranty claim immediately; in more complex cases not later than 30 days from the beginning of the warranty claim procedure. If the Seller determines that the complaint is not justified, the Seller shall send the goods at his own expense to an expert who shall issue an expert opinion on the goods. Provided that an expert opinion determines that the complaint is not justified, that the Seller is not liable for the defect or that the goods do not have defects (hereinafter referred to as “unjustified claim”), the Buyer shall bear all costs and expenses of the Seller and the expert, mainly transportation costs among the Buyer, the Seller and the expert and all costs and expenses incurred in connection with the assessment of the defective goods by the Seller and the expert (hereinafter referred to as “unjustified claim costs”) and the Buyer shall reimburse the costs on the bank account determined by the Seller not later than 30 days from the submitting of the list of unjustified claim costs.
8.12. The Buyer is not entitled to make a warranty claim on defects of which they were notified by the Seller at the time of the conclusion of the contract, or of which they had to be aware taking into account the circumstances under which the contract was concluded.
8.13. The Buyer’s right to make a warranty claim to the Seller shall expire, if:
a) the Buyer does not present the proof of payment,
b) the Buyer does not notify the Seller of apparent defects on the receipt of the goods,
c) the warranty period of the goods expires,
d) the Buyer causes mechanical damage on the goods,
e) the Buyer uses the goods in conditions which differ from the natural environment in their humidity, chemical or mechanical influences; or if the Buyer stores the goods improperly,
f) the Buyer neglects the care of the goods,
g) the goods are damaged due to excessive loading, normal wear and tear, mishandling and improper use of the goods; if the goods are used contrary to their purpose and to general principles,
h) the goods are damaged due to inevitable or unpredictable events,
i) the goods are damaged due to accidental destruction or accidental deterioration,
j) the goods are damaged due to unskilled intervention, while being transported; if the goods are damaged by water, fire, static or atmospheric energy or due to any other intervention of the force majeure,
k) an unauthorized person alters the goods.
8.14. The Seller is obliged to settle a warranty claim and to terminate the warranty claim procedure in one of the following ways:
a) by delivering the repaired goods,
b) by replacing the goods,
c) by refunding the purchase price of the goods,
d) by giving the Buyer a reasonable discount from the purchase price of the goods,
e) by written notice to the Buyer to take over the specified performance,
f) by rejecting a warranty claim of the goods legitimately
8.15. The Seller shall issue a written proof of a warranty claim settlement to the Buyer not later than 30 days from the day on which a warranty claim was made.
8.16. The warranty period shall be 24 months from the day of the conclusion of the purchase contract, unless stated otherwise, and it shall begin on the day on which the goods were accepted and the documents related to the goods were acknowledged by the Buyer or an authorized person.
8.17. The warranty period shall be extended by the period, during which the Buyer could not use the goods, due to the carrying-out of warranty repairs.
8.18. If a product is replaced for a new one, the Buyer shall obtain a document on which the replaced goods are indicated and all other warranty claims shall be made based on the original delivery note and this document. If a product is replaced for a new one a new warranty period begins from the day of the receipt of the new goods, however, only the new goods shall be under the new warranty.
8.19. All legitimate warranty repairs are carried out free of charge.
8.20. In case of repairable defects, a warranty claim shall be settled in the following way:
a) the Seller shall rectify the defect, or
b) the Seller shall replace the defective goods.
The determination of the way of a warranty claim settlement depends on the Seller’s decision and the Buyer cannot demand to determine the way of the settlement of his warranty claim.
8.21. In case of non-repairable defects or if the same repairable defect is repeated several times or if a product has a larger number of various defects, which prevent the Buyer from using the goods properly as if without defects, the Seller shall settle a warranty claim in the following way:
a) by replacing the product for another one of the same or better technical parameters which works properly, or
b) if the Seller is unable to replace the goods, he shall settle a warranty claim by issuing a credit note for the defective goods.
8.22. A warranty claim settlement shall apply only to defects described in the Buyer’s letter delivered to the Seller together with the goods and the proof of payment at the time of warranty claim.
8.23. For the purpose of a warranty claim, the occurrence of one repairable defect more than twice shall be deemed as the same repairable defect repeated several times.
8.24. For the purpose of a warranty claim the occurrence of more than 3 various simultaneous repairable defects shall be deemed as a larger number of various repairable defects.
8.25. For the purpose of a warranty claim, the period during which the Buyer cannot use the goods properly after the conclusion of the contract due to the defects for more than 180 days shall be deemed as the period in which the Buyer cannot use the goods properly.
8.26. If the Buyer has already exercised his right and asked the Seller to rectify the defects of the goods in accordance with Article 8.8. of the Terms and Conditions, the Buyer’s right to make a warranty claim on the defects of the goods expires and regardless of the result of a warranty claim the Buyer is not entitled to make a warranty claim on the same defect again.
Ing. arch. Peter Doričko - PROINVEST
Duchnovičovo Námestie 1
By prior arrangement on
tel.: +421 907 477 485
821 01 Bratislava
Tel.č. 0948 339 697
Monday-Fiday : 10:00 - 18:00
Production and Sale in the Slovak Republic:
Ing. arch. Peter Doričko - PROINVEST
tel. : +421 907 477 485
tel. : +421 917 638 922
PROGRESS Interior s.r.o.
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